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FREQUENTLY ASKED QUESTIONS
Shipping & Processing
Yes, all our jewelry is shipped out to you for free via UPS or FedEx. Shipping times may vary based on your destination. Generally, the estimated shipping times is between 2-5 business days, and includes a tracking number. Please note that city and state taxes will be calculated during checkout.
Once your order is placed, you will receive an email and text confirmation with all the order and payment details. There will be a “View Order” button in this confirmation email, which will take you to the actual order page and show you the status of the order.
You can also click here to create an account and view your order status.
Yes and yes! All Shireé shipments are fully insured and require a signature upon arrival.
Currently we only ship to addresses in the US.
We will send an email and text when we ship your order out, with the tracking number and estimated delivery time frame. The order status on your account page will also be updated to reflect the same.
Returns & Exchanges
All orders once submitted will be considered final. We do not offer returns, exchanges, and refunds currently. The only exception to this policy is if you receive an item that is different than what you ordered. In this situation, you can contact us using the contact form on the website or emailing us at hello@shireediamonds.com. Contact must be initiated within 72 hours of order delivery.
We will guide you through the process to confirm that the wrong item was sent, and once confirmed, send you a shipping label to return the item. Once we receive the item back and confirm that it has not been damaged or used, we will send the correct item to you via priority shipping at no cost to you. If the correct item is no longer available at that point, then we will issue a full refund to you and cancel your order.
Sizing
At this point, all our jewelry is sold as-is. We produce unique and custom jewelry designs in a specific size, so each design has a limited quantity and cannot be customized or personalized. The images of the items showed on the site are the actual piece of jewelry. Ring and bracelet sizes as well as dimensions of pendants and earrings are included in the item description so you can make an informed decision.
In the future we may offer customizable options. Please sign up for our newsletter, so we can inform you of any new arrivals or customizable designs should they become available.
We encourage our customers to visit their local jewelry store where they should be able to measure your ring and bracelet size. Please ensure that you have the right measurements to make an informed decision before your purchase.
Unfortunately, we are currently unable to provide jewelry resizing services. But you should be able to get them resized, as needed, at your local jewelry store. Please note that resizing a piece of jewelry that has already been made can cost you additional in labor and materials.
We have made every effort to provide several item images from different angles to give you better perspective. We have also shown human models wearing the jewelry to give you a better sense of how they will look when actually worn.
General Questions
- 18K gold
- Natural, real diamonds: VVS-VS quality, E-F-G color
- Real Gemstones such as Emerald, Ruby, Sapphire, Pearl, etc, Semi-Precious
Stones such as Amethyst, Topaz, Onyx, Jade, etc, or other Colored Stones, as
required by the design.
Each piece of jewelry comes with a laboratory certificate of authenticity, detailing all the materials used, and their attributes and quantities as applicable. Our item descriptions are also quite detailed and include this information.
Color diamonds are created in the same fashion as their white counterparts, with one unique difference. When foreign particles are trapped during the crystallization process from which diamonds are formed, it affects and alters the chemical process and thus, changes the outcome. The result is a beautiful, rare, and exceptional diamond with unique colorings - called a natural color diamond.
All our jewelry is 100% certified by either the Gemmological Institute of India (GII) or Gemological Centers (GCI). Each piece of jewelry is accompanied by a laboratory certificate of authenticity, detailing all the materials used, and their attributes and quantities as applicable. Our item descriptions are also quite detailed and include this information.
Shireé Diamonds is a business owned and run by Shiree Diamonds LLC, a company registered in Pennsylvania, USA.
Jewelry Care
- Gently wipe off excess make-up and skin oils after each wearing using a nub free, 100% cotton cloth and gently wipe the piece clean using only the soft pads of your fingers.
- Store jewelry in jeweler’s tissue or a soft bag. Separated compartments work great to store different types of pieces.
- Avoid wearing your jewelry when sleeping, showering, or exercising.
- Store your pieces in a cool, dry place away from direct sunlight and moisture.
- Clean and store each piece separately after each use.
- Use a jewelry cleaner or a very mild soap and water solution to clean your beaded jewelry.
- Do not soak your jewelry.
- Avoid wearing jewelry when doing physical work such as housekeeping, gardening or exercise.
- Never expose jewelry to household cleaning products, chlorine swimming pools, or hot tubs.